Shipping and Returns

Shipping

All orders will be processed and dispatched within one (1) business day of the order being placed. Orders may take two to three (2-3) business days to ship from the day they are placed at peak times. Orders are processed and sent during regular business hours from Monday to Saturday, excluding major holidays. 

Please be aware that any potential delays resulting from high volume orders or postal service issues are beyond our control, and we may experience them. We, however, are committed to delivering your products on time.

Shipping Rates and Estimates

Free local delivery is available for orders over php 5,000.00 in selected areas. For orders under php 5,000.00, shipping charges for your order will be calculated and displayed at checkout. 

Covered Areas

There are local areas within the Philippines we are unable to reach at the moment. Should you be interested in our products, and wish to purchase them, kindly send us an email at support@allure.com.ph, and we’ll assist you.

Checking Your Order Status

You may check the status of your order on your AE dashboard. You can check the transaction status by going to Orders > Paid.

Returns 

We are unable to offer refunds because all sales are considered final once payment is processed. However, we can replace the item(s) within seven (7) days after receiving your order. 

It can only be allowed if the following conditions are met:

• The item(s) arrived damaged. 

• The item(s) are returned in their original state. It should be unused and unopened. 

• The return package includes the issued invoice.

We will not be able to accept your request for a product replacement if any of these conditions are not met. Exchanges are only possible for the identical items you bought the first time.  If you wish to purchase a different product, we suggest that you place a new order.

If your original item has not arrived at our warehouse, Allure Essentials maintains the right to refuse any replacement requests.

Please keep in mind that AE points and other discount codes/vouchers are non-refundable and cannot be reissued.

How can I request for a replacement?

Ensure that your item fulfills the conditions set above. Afterwards, you may send us an email at support@allure.com.ph to request for a product replacement. You may refer to these steps: 

Notes: 

We'll require the following information when sending an email regarding your request:

• Customer’s Full Name:

• Invoice Number:

• Reason for Replacement Request: 

• Photo(s) of Damage Product(s)

• You can send us an email regarding your replacement request as soon as you receive your product(s)